Merger and Acquisition Integration Leader and Customer Information Systems
NextEra Energy, Inc. deals with the generation, transmission and distribution of electricity and natural gas. They also operate multiple commercial nuclear power units through its subsidiaries.
Customer centric, innovative, forward-thinking professional with a demonstrated ability to absorb technical and business knowledge rapidly. Highly skilled in the planning and execution of multiple and simultaneous strategic initiatives in challenging, fast-paced environments. Proven track record of successfully driving full life cycle programs/projects from idea to completion, while building highly effective teams. Recipient of NextEra Energy's prestigious "Most Valuable Project (MVP)" Six Sigma Award with ~2.7MM in net present value savings. Seasoned professional with subject matter expertise in various capacities: • Agile Delivery & Product Management • Six Sigma & Process Improvement • Customer Experience & Journey Mapping • User Interface (UI) Design & Usability • Information Systems • Privacy & Data Protection • Compliance • Contact Center Systems, Telephony & Infrastructure • Contact Center Call Routing & Agent Desktop (CRM) • Contact Center Operations Management
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