Director of Marketing Production and Customer Services
N Brown Group plc
Experienced business leader in customer services, customer experience and logistics in the retail, distribution, energy/utilities and not for profit sectors, with high levels of strategic and operational skills; aligning business strategy and operations, proactively driving change, exceeding cost and service goals and achieving commercial objectives for a wide spectrum of organisations. Focused on a customer connected approach, allied to exceptional leadership and coaching skills to deliver optimum performance. Excellent track record of working across businesses to build relationships, engage all key stakeholders and transform operational performance. Specialties: Change management; Customer Experience; Business turnaround; Performance management; Profit and Service delivery; Mergers and Acquisitions; Coaching, leadership and development; Multi level relationship building; Transformation management; Contractual and Union negotiation; Board level experience.