Head of Information Technology Customer Service Management
Welcome to National Grid, providing New York, Rhode Island and Massachusetts with natural gas and electricity for homes and businesses.
An experienced thought leader with detailed knowledge in power system operations and a proven history of leading engineering and IT teams to deliver operational excellence within an organisation. Key areas of expertise include IT Service & Project Management, Power System Engineering, Senior Stakeholder Management, Business Change, Continuous Improvement and Commercial Operations, all within global matrixed organisations. A trusted partner to executive leadership teams with excellent customer relationship and networking skills, who challenges existing thinking, works to clear goals, bringing people together and making things happen.
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