Marchelle Simms Email Address

Customer Service Manager

At MTM, we're increasing healthcare access by connecting members to resources in their community. Find out what healthcare solutions we can offer you.

Management professional attuned to the ever-changing needs of business. Accomplished and integrity driven professional offering over 12 years of business success in exceeding KPI targets/goals, with a robust concentration and enormous success in customer service management. Strong and demonstrated operational and project management skills. A proven track record of effective leadership, team development and change management. A visionary and critical thinker that is passionate about improving processes and developing people. Extremely service oriented with a unique combination of intuitive and analytical abilities. Astute in identifying areas in need of improvement, with the ability to develop and implement successful action plans.Consistently demonstrates exceptional knowledge and sound decision making abilities in the following areas: •Sr. Level Management Experience •Customer Service Center Operations •Customer Service Center Training •Problem analysis and resolution •Cost Control and Budgets •Human Resource / Customer Relations •Quality Improvement •Coaching and Development