Director of Operations
Barbeque, ribs, sandwiches and all American food plus takeout in Glen Burnie, MD - Call 410-773-9888
Hello! I am a strategic hospitality leader with a 20+ years’ track record of delivering high-impact management expertise to rapidly expanding concepts. I am Chipotle's first-ever Crew Member to receive promotions to Team Director and Restaurateur, most recently overseeing the $183 million/78-unit Columbus and Pittsburgh markets. I am fortunate to have had the opportunity to impact over 2200 employees' lives each and every day! Additionally, I played an integral role in Chipotle’s explosive growth from 200 to 2,300 locations, personally supporting 40+ new restaurant openings during my tenure. I am experienced in launching new regional markets, supporting national growth, and implementing strategies that turn around underperforming markets. Additionally, I am uniquely positioned to build winning teams and direct ambitious growth, operations, customer experience, and talent development initiatives. Specialties: operations & financial leadership, hospitality management, restaurant leadership, market expansion, growth strategies, new restaurant opening, talent development, P&L management, performance management, recruitment, training, marketing strategy, turnaround specialist, culture development, guest experience, food safety, ServSafe certified, versed in Hazard Analysis and Critical Control Points (HACCP), bilingual English/Spanish (fluent, Microsoft Excel, Word, Access, PowerPoint, HTML
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