Christine Cameron Email Address
@ml.com
Director Call Center Tech Analysis, Design and Strategy
Merrill Edge is a financial services company that provides online discount brokerage services.
Role: Driving and delivering innovative and strategic workforce optimization solutions which will help reduce cost, add business value and improve the client experience. Solutions delivered are of high quality, scalable and flexible with the client experience and business value at the forefront of all engagements. Specific Responsibilities Include: Development — Custom Integrations Production Support Vendor Partner Management Introducing New Capabilities - Aligned with business needs and roadmap Defining The Long Term Strategic Roadmap Products/Applications/Platforms include: Recording (Call & Screen) Interaction Analytics Guidance & Automation Coaching & Performance Workforce Management Agent Dashboard Views
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