Executive Vice President and Chief Information Officer
Manulife is a leading financial services group. Clients look to us for strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions.
I am a believer that even high-performing organizations have to think bigger and bolder about technology, especially when it comes to accelerating differentiating and compelling experiences for their customers. Meeting this challenge requires quick, decisive advances.Most importantly, it requires putting the right team and culture in place.I have been fortunate in my career to find myself in the middle of many key technology milestones in the financial services industry. Whether it was working with Merrill Lynch as they helped to usher in the quant movement on Wall St or their backing of the development of the now ubiquitous Bloomberg terminal; discussing the emerging internet with some of the titans of the first Internet age with Morgan Stanley through that IPO revolution, or helping to "hyper-grow" one of the pioneering financial services internet companies at E*Trade Financial; I have come to appreciate not only the potential for exponential growth in our industry but also the speed at which one can be left behind. As Executive Vice President & CIO at Manulife, my rallying cry is toencourage and enable the quick and bold development of innovative technologysolutions that delivers this kind of customer experience. Why? Because high performingtechnology teams that embrace this are bound to delight theircustomers, and that’s the ultimate metric that determines our success.
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