John Chelius Email Address

Director of Enterprise Information Technology Operations

Jim Smith, center, winner of the 2015 John B. Campbell Award, with Chairman of the Board Keith Campbell, left, and Mannington Senior Vice President Zack Zehner.Special to NJ.com John \"Johnny\" B. Campbell II, Mannington Mills president from...

20 years’ experience providing business and organizational leadership, successfully developing high performing teams for IT service development and delivery. IT service development strategy includes best of breed souring, for on-shore and off-shore models. ITIL service delivery focus on customer satisfaction, service level agreements and continuous service improvement • Sustained superior performance in ITSSM, with focus on improving customer satisfaction by delivering MTTR time reducitons and driving continuous service improvement on IT systems. Service improvement included implementing IT strategies that brought business enhancing technologies, improvements on IT performance, and cost reductions in over-all IT spend. • Provided effective outsource contract negotiations and on-going service mangement for +$500M outsource deals, leveraging multiple suppliers for-shore/near-shore/off-shore customer facing services (i.e. help desk and deskside support), infrastructure backend and middleware services. • Leveraged program and project management skill to integrate M&A business entities within US. Businesses acquired and integrated included R&D, manufacturing and sales business. Integration capability enablement ranges from collaborative indendence to fully engulfing technologies and service models. Specialties: ▪ Organizational Change Champion ▪ Vendor Sourcing ▪ Financial Management ▪ Governance ▪ Continuous Improvement ▪ Acquisitions & Mergers ▪ Business Continuity ▪ Disaster Recovery ▪ Service Management ▪ Portfolio Management ▪ IT Operational Excellence ▪ Customer Service Focus ▪ Risk Management ▪ Team and Talent Development Please feel free to contact John for networking, learning, collaboration, or career opportunities at John.Chelius@yahoo.com