Jocelyn Cruz Email Address

Salesforce Senior Functional Architect

Magnet 360 helps forward-thinking companies engage their most important audiences to drive the growth, retention, and efficiencies that ensure meaningful business outcomes. By leveraging the Salesforce platform and an iterative delivery model we help businesses work smarter and deliver value to their organizations quickly.

⏺ Brings ~25 years of leading successful global CRM solutions. Specializes in Salesforce CRM implementations in hybrid roles as a Lead Consultant, Functional Solution Architect, Engagement Manager, Project/Program Manager, Sr. Business Systems Analyst, System Admin, Information Developer/Technical Writer, Trainer, Scrum Master, QA/UAT Lead, Sr. Data Analyst & Report/Dashboard Developer. ⏺ Industries experience: Information Technology (Cisco Systems, Intuit, IBM, Rational Software, Maxtor), Pharmaceutical (Pfizer at Dovebid), Medical Device Manufacturing (Becton Dickinson, Stryker), Finance/Banking (Synchrony Financial, Silicon Valley Bank), B2B (TJX Rewards, Reece/Morsco), Non-Profit (Cisco Foundation, Humane Society of Silicon Valley, Next Door Solutions) ⏺ Very creative problem solver with a passion for best practice implementations, innovation, data-driven, researcher, detail oriented, energetic, resilient, well organized, self-directed/pro-active, fast-learner, emotionally intelligent, positive can-do attitude individual who can drive change, achieve team collaboration & consensus, inspire others to succeed, and get things done. _______ “An hour of planning will save hours of doing” (– Dale Carnegie) _______ “If I had an hour to solve a problem I'd spend 55 minutes thinking about the problem and 5 minutes thinking about solutions.”(-Einstein) _______ “I’ve learned that no matter what happens, or how bad it seems today, life does go on, and it will be better tomorrow... I’ve learned that regardless of your relationship with your parents, you’ll miss them when they’re gone from your life. I’ve learned that making a living’ is not the same thing as making a ‘life.’ I’ve learned that life sometimes gives you a second chance. I’ve learned that you shouldn’t go through life with a catcher’s mitt on both hands; you need to be able to throw something back. I’ve learned that whenever I decide something with an open heart, I usually make the right decision. I’ve learned that even when I have pains, I don’t have to be one. I’ve learned that every day you should reach out and touch someone. People love a warm hug, or just a friendly pat on the back. I’ve learned that I still have a lot to learn. I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” (— Maya Angelou)