Rob Jones Email Address

Customer Service Director

Lyreco Group is a manufactuing company which located in France.

Your Work Place.... Our World. With a group turnover of more than €2bn Lyreco ranks amongst the first world wide distributors of workplace supplies solutions. Our Mission "To Simplify Life At Work" Our Vision "All you need at work: think Lyreco" Our Values "Passion, Excellence, Respect, Agility" With over 10,000 stocked products, you can order online or via my award winning customer services teams for next day delivery. For more information visit www.lyreco.co.uk Customer Service Director of a 120 agent multi site contact and customer service centre in England, Scotland and Ireland, including responsibility for the businesses inside sales teams for both Field and Corporate clients. A commercially astute professional with multi layered business experience in the office and work place solutions sector as both a Qualified ACMA Accountant and a leader within the business. Since 2011 through people and process development and strong leadership I have increased customer satisfaction and service level KPI's whilst at the same time increasing operational productivity by 12% and reducing operating expenses by an average of £100k per annum. In 2012 the team was recognised and awarded the BESMA (British Excellence in Sales and Marketing) Customer Service Team of the Year award from a short list of prestigious UK companies. In 2015 this achievement was followed by my Dublin team being recognised as the BESMA Sales support team of the year 2014. For Lyreco/Nespresso business solutions. With a passion for delivering outstanding results for shareholders and memorable experiences for customers through continuous process improvement and strong people development and management. Listed in the 400 Customer Service Leadership list for 2016, published by the Directors Club from 5,500 peer group nominations. Connect with me if you are interested in networking and sharing experiences in a B2B customer service and experience environment.