Laura Harner Email Address

Energetic Patient Experience Influencer Who Leads Transformational Changes to Scale Experience Delivery Models

Lehigh Valley Health Network was added to Crunchbase.

Director level leader with diverse career of progressive experience and documented success with for-profit organizations and the health care industry in the areas of Customer Service, Marketing and Brand Management, Media Planning and Buying and Corporate Communications. Specialize in providing focus and clarity to an organization’s brand position in support of corporate growth strategies in addition to developing and operationalizing service strategies to support customer satisfaction and loyalty . Well versed in project management, strategic planning and execution, integrated marketing and mass media advertising campaign development and leadership of functional teams. These qualifications are supported with strong operational experience, innovative thinking, excellent communication and presentation skills, attention to detail, problem solving and resolution and ability to remain flexible while managing multiple priorities in a complex environment. Strong budget and contract management skills.