Operations Services Director
Lockton is the world's largest privately owned, independent insurance brokerage firm. Clients across the globe count on Lockton for risk management, insurance and employee benefits.
More than 5,000 professionals at Lockton provide 35,000 clients around the world with risk management, insurance, and employee benefits consulting services that improve their businesses. From its founding in 1966 in Kansas City, Missouri, Lockton has attracted entrepreneurial professionals who have driven its growth to become the largest privately held insurance broker in the world and 9th largest overall. Independent researcher Greenwich Associates has awarded Lockton its Service Excellence Award for risk management for large companies. For five consecutive years, Business Insurance has recognized Lockton as a "Best Place to Work in Insurance." My role at Lockton is Operations Services Director. In this role I provide project management and support to operations initiatives for the COO and management team. I am responsible for managing and directing the following areas: • Information Technology • Associate Development & Training • Producer Support • Public Relations/Press Release Management • Agency Expense Analysis • Manage Process Improvement Initiatives • Manage Strategic Planning Priorities and Initiatives Specialties: Mobile Computing, Client Facing Applications such as Partner Portals and NetCert, CRM, SharePoint