Tom Booth Email Address

Vice President of Product and Technology

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• Experienced leader and strategic technologist with a successful background developing and advancing both start-ups as well as larger, well-established organizations. • Established foundation for increasing revenues, improving customer loyalty, and greater share of wallet through actionable customer insights and building positive customer experience. • Effective cost management discipline while maintaining high levels of service and positively contributing to bottom line and organization mission. • Expert in the analysis and resolution of operational issues through a balance of outside-in analysis, process re-engineering, advanced technologies, and skills enhancement. • Excellent presenter, communicator, and facilitator with success bridging between technical and non-technical organizations, ranging from executives to customers. Specialties: Strategic and Tactical Planning, Revenue Generation, Customer Experience Strategy and Optimization, Customer Loyalty/Net Promoter, Competitor Analysis, Build/Buy, eCommerce, CRM, Product Configuration, Self- and Community Service Strategy, Mobile Solutions, Business Intelligence, Enterprise Application Integration, Web Services, Data Warehousing, Outsourcing, Vendor Selection/Management, Program Planning, Budget Planning, Team Building