Ariel Robles Itil Mba Pmp Email Address

Regional Technology Service Assurance Director

As a leading property developer, builder and owner, our integrated model, global scale and local expertise allows us to deliver transformational urbanization projects that are embraced by users and create long term value for stakeholders.

Seasoned technology executive with over 25+ years experience on information technology within telecommunications, financial services, information technology, construction and automotive industries. Strong experience on BPO service delivery, technology operations management, data center management, service assurance, cloud strategy, people management, infrastructure design, carrier vendor management, network operations & engineering, cloud transformation, security operations & engineering, service delivery models, disaster recovery, project management, program management of large scale projects. Telecom carrier relations. International experience on multi-site operations and data centers. Business and financial management experience, multi million budgeting, SLA's and KPI's creation and management. Kanban, Service Now, Problem Management, Data Analytics, Incident Management, Trend Analysis. Thrive for an excellent customer experience (CX).