Frank Bunge Email Address

Senior Principal Strategic Business Consultant

German company specializing in microscopes and microscopy imaging equipment for medical, scientific and industrial use.

As an expert in customer experience, I support and guide organizations in their agile business transformation towards customer centricity and efficiency. This means in detail the development and implementation of service-oriented business models and strategies as well as the transformation from product centric to customer-centric. In addition it includes Digital Transformation in connection with Customization, Personalization and Servitization. The goal ist to leverage customer satisfaction to customer delight for sustainable customer loyalty. As trained Master Black Belt for value stream mapping and transactual process improvement, I have a multiyear track record of successfully planned and managed changes and transformations. I draw on over 20 years of service excellence and customer experience as managing director and senior manager with global responsibility. In recent years, I have mainly dealt with the challenges of business transformation in connection with digitalization and customer centricity. I gained my extensive expertise as customer experience expert, especially from B2B environment in mechanical engineering, health care and automotive. Today I use this expertise as CX and business consultant to optimize the customer oriented mindset and customer journey for all kind of organizations. On top, I train managers and talents in all topics related to experience management and service. As managing partner at TCI – Transformation Consulting International GmbH, I enhance their consulting portfolio with the topic of Customer Service Excellence. I have a degree in business administration and regularly act as a moderator and speaker at service events and congresses.