Alfred Sawatzky Email Address

Senior Director, Product Management

KUBRA provides customer experience management solutions to some of the largest utility and government entities across North America. Our portfolio of meter-to-cash and outage communication solutions includes billing and payment, mapping, mobile apps and proactive communications solutions for customers. With more than one billion customer experiences annually, KUBRA services reach over 40% of U.S. households. KUBRA is an operating subsidiary of the Hearst Corporation.

I like to solve the pain of chaos in software development. I am a program manager in the sense of Joel Spolsky's definition (See link below this summary). What I really enjoy is that moment when I have clearly communicated a requirement from customer to developer and the functionality works as expected. I use a combination of UML and business process modelling tools together with clear writing to communicate new functionality. I have had enough coding experience that I can architect a solid solution. My coding experience and technical curiosity give me a connection to the development team that allows me to guide design collaboration. Because of the collaboration at the beginning of the project, the design is robust, the customer knows what they are getting, and the developers have bought into the the development plan.