Michael Johnson Email Address
@ionmedia.com
Vice President, Customer Experience
ION Media Networks is a leading U.S. provider of television, utilizing its nationwide assets to deliver content to 260 million Americans in 98 million homes. ION delivers television entertainment and choice through innovation, offering quality content, new formats and innovative packages that are affordable and accessible to all consumers. For details on career opportunities, click the website below.
Over 15 years experience leading customer care, training and communication operations in quickly changing, consumer-focused businesses. Expert at meeting operational targets through careful management and innovative application of solutions. Effective leader across organizational units and levels. Fluent Spanish.Specialties: * Customer Care Operations Management* Training and Development* Knowledge Management* Contact Center Outsourcing* Customer Lifecycle Communications* Customer Relationship Management Systems* Billing Operations* Online Customer Support* Offshore Contact Centers* Customer Service Quality Assurance
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