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Rick Croswell Email Address


Job Title

Chief Operating Officer


InstaMed is healthcare's most trusted payments network, connecting providers, payers and consumers on one platform. The InstaMed Network connects over two-thirds of the market and processes tens of billions of dollars in healthcare payments annually. InstaMed reduces the risks, costs and complexities of working with multiple payment vendors by delivering one platform for all forms of payment in healthcare, designed and developed on one code base and supported by one onshore team of experts in healthcare payments. InstaMed enables providers to collect more money from patients and payers while reducing the cost and time to collect. InstaMed allows payers to cut settlement and disbursement costs with electronic payments and facilitate consumerism for their members.


Rick Croswell is an experienced business leader specializing in marketing and operating consumer, financial services and FinTech businesses. His background includes broad management roles in the financial services industry. He directs Operations, On-Boarding, Customer Service, Professional Services, Payment Settlement and Inside Sales at InstaMed the leading Healthcare Payments Network. Rick is the Chief Operating Officer and a member of the Executive Management Team at InstaMed. InstaMed a HealthCare Payments Company was acquired by J.P. Morgan in 2019 Prior to joining InstaMed, he held senior leadership positions in Product Development, Advertising, Marketing, Sales, Risk and Service Quality Management. He was directly associated with the innovation, development and implementation of the industry’s first non-American Express ‘Platinum’ card.at MBNA America. Rick has extensive experience in Operations Management, having managed large Customer Service call centers, Billing Dispute departments, Customer Retention areas, and Telemarketing areas - including all activities related to call forecasting, workforce management, and Automated Voice Response Unit (VRU/IVR) development, call routing and product sales strategies. He also has 10+ years managing Marketing activities related to consumer services. Specialties: Marketing, Operations People Development and ability to drive success. Marketing Consumer Services Managing large operational areas - Call Center Management Customer Service Management, Implementations, Technology Solutions

Last University
Went to University of Maryland Baltimore County
Is based in Wilmington, Delaware, United States.

Other people working at Instamed:

Aly CunninghamHead of Provider Business Development
Scott NewcomerSenior Director, Marketing
Maggie KingSubstitute Teacher
Mark KrapelsChief Operating Officer
Andrea CoutuVice President, Product Management
Mark SnowVice President of Business Development
Chris GustafsonVice President Application Operations
Anabelle GarciaMarketing Manager
D'Lynn LarsonSenior Director of Human Resources
Fernando YsonInformation Technology Infrastructure Director
Brent ZimmermanExecutive Director
Nirmit PatelCodify Everything
Collin MehalickVice President, Digital Marketing Lead
John JacobsRegional Manager-Senior Sales
Katharine LynamMedia Planner
Jesse ShoplockSenior Director of Business Development
Andrew SmithExecutive Director
Deirdre RuttleChief Marketing Officer
Jeffrey LinExecutive Director
Bill MarvinManaging Director
Andrew ZentnerImplementation Specialist
Ted Liu*******@instamed.com
Myles Smith**********@instamed.com
Chad ParkerVice President
Pinkky ShahProfessional Services Senior Manager
Danielle DuerrImplementation Manager
Tamyka Lucas**********@instamed.com
Robert DelmonicoImplementation Manager

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