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Michael Helfrich Email Address


Job Title

Director, User Services and Security Operations


Indivior is a global specialty pharmaceutical company with a 20-year legacy of leadership in patient advocacy, health policy and evidence-based best practice models that have revolutionized modern addiction treatment. Indivior is dedicated to transforming addiction from a global human crisis to a recognized and treated chronic disease. Building on its robust, global opioid dependence portfolio, Indivior has a strong pipeline of product candidates designed to both expand treatments in opioid dependence and address other chronic diseases of addiction - including alcohol use disorder, cocaine intoxication and schizophrenia. Headquartered in the United States in Richmond, VA, Indivior employs more than 900 individuals globally and its portfolio is available in over 40 countries worldwide. Its name is a fusion of the words individual and endeavor and its logo radiates the company's patient-centered holistic focus on expanding access to high-quality treatment services for addiction worldwide.


IT leader, Service Owner, and Program Director with substantial global experience in driving major organizational and technology change. I have led major programs to implement Corporate Executive Team policies, led major security initiatives at the direction of the CISO, run IT services, significantly cut IT infrastructure costs, overseen major departmental restructuring and offshoring while on international assignment in Poland, and significantly extended business capabilities through a series of mobile initiatives. Recent Career Highlights -Second line leader of an IT service team comprised of 50 full time staff and over a 100 contract staff -International assignment in Poznan, Poland. Led the creation and transition of an IT department, hiring 70 staff members in 2 months and achieving full operation capabilities in 9 months -Created new service model and practices based on DevOps principles for a global IT innovation center of excellence -Drove IT projects that enabled mobile and PC policy changes demanded by the Corporate Executive Team -Implemented major security projects to protect corporate information that matched control levels to the relative risk of information classes -Delivered over 10% cost reduction in mobile and PC in 2014 and, according to Gartner benchmark, operated my department with better labor costs than 75% of peers -Led 3 year reorganization and simplification program consisting of outsourcing, role consolidation, global re-balancing, and labor arbitrage for End User Support Services -Created strong partnerships with Procurement, driving reduction in contract costs and improved strategic supplier relationships -“Mobilized” GSK and enabled new ways of working, delivering cost effective and secure mobile services that saw devices managed by GSK grow to over 30,000

Last University
Graduated from Springfield College
Lives in East Weymouth.

Other people working at Indivior:

Julie RilesHuman Resources Director, North America, Canada
Jon FogleChief Human Resources Officer
Kulbir ThindVice President Enterprise Resource Planning
Johnson MitchExecutive Vice President Corporate Relations
Mark HulmeHead Global Quality Operations RoW
Angie Kight**********@indivior.com
Kenneth MoriciVice President and Chief Procurement Officer
Caroline CollobertGlobal Vice President Strategic Marketing
Kim DalySenior Director of Marketing
Dave PayneEUCAN Strategic Launch Lead
Mark CrossleyChief Financial Officer
Brad JohnsonDirector of Information Security, CISM, CISSP
Ingo ElferingGroup Chief Information Officer and Chief Executive Officer Fresenius Netcare
Tyra HollandSpecialty Injectable Pharmaceutical Sales Enterprise Mindset Product Launch

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