Michael Helfrich

Some informations about Michael Helfrich:
Head, End User Services and Security Operations at Indivior
Springfield College
IT leader, Service Owner, and Program Director with substantial global experience in driving major organizational and technology change. I have led major programs to implement Corporate Executive Team policies, led major security initiatives at the direction of the CISO, run IT services, significantly cut IT infrastructure costs, overseen major departmental restructuring and offshoring while on international assignment in Poland, and significantly extended business capabilities through a series of mobile initiatives. Recent Career Highlights -Second line leader of an IT service team comprised of 50 full time staff and over a 100 contract staff -International assignment in Poznan, Poland. Led the creation and transition of an IT department, hiring 70 staff members in 2 months and achieving full operation capabilities in 9 months -Created new service model and practices based on DevOps principles for a global IT innovation center of excellence -Drove IT projects that enabled mobile and PC policy changes demanded by the Corporate Executive Team -Implemented major security projects to protect corporate information that matched control levels to the relative risk of information classes -Delivered over 10% cost reduction in mobile and PC in 2014 and, according to Gartner benchmark, operated my department with better labor costs than 75% of peers -Led 3 year reorganization and simplification program consisting of outsourcing, role consolidation, global re-balancing, and labor arbitrage for End User Support Services -Created strong partnerships with Procurement, driving reduction in contract costs and improved strategic supplier relationships -“Mobilized” GSK and enabled new ways of working, delivering cost effective and secure mobile services that saw devices managed by GSK grow to over 30,000

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