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Ritchie Macapinlac Email Address


Job Title

Digital Foundation and User Experience and Business Transformation Delivery Manager


We are proud to provide our clients with these benefits: Most comprehensive legal team working on your behalf including senior personal injury lawyers, an ICBC claims advisor and a senior paralegal. Better representation - we will protect your rights, protect your claim and always have your best interests in mind. Stronger understanding of ICBC claims - we have team members with previous work experience as a RCMP officer, ICBC adjuster and ICBC lawyer in Vancouver. Better settlement than without legal representation - we work to achieve the maximum compensation that you are entitled to. More peace of mind and rest - we handle your entire claim so you can focus on getting better. Access to the most appropriate qualified treatment specialists. More personalized, friendly and caring service.


I am an imaginative and effective technology leader, people manager and software developer. I have a background in programming, user experience, interaction design, and excel at leading both projects and operational activities. I take pride in delivering right-sized technical solutions that solve business problems. In addition to working for a provincial crown corporation in progressive roles since 1999, my entrepreneurial accomplishment includes co-founding and managing a highly successful design and development company, developing a intro to programming curriculum in a design collage and being a CTO for a start up.. I have over 15 years of experience in the industry, designing, developing, implementing and maintaining web- and mobile-based solutions. My technical expertise covers the following broad categories: ✦ Frameworks, Platforms: Ruby on Rails | SharePoint 2010 and 2013 ✦ Web / Development: HTML5, CSS3, PHP, ASP, JavaScript, JQuery, Ruby ✦ Databases and IT Infrastructure: MySQL, Nagios, Graphite, Amazon AWS EC2 ✦ Middleware Platforms: WebLogic, Heroku ✦ Methodologies: Agile | SDLC | ITIL

Last University
Graduated from British Columbia Institute of Technology
Based in Vancouver, Canada.

Other people working at Icbc:

Gary EastwoodChief Information and Technology Officer
Wayne ThomeHead Chef
Bill CarpenterChief Financial Officer and Chief Actuary
Cristian RascanuLinux and UNIX Systems Administrator
Daniel TorresManager Risk Management Programs
Lindsay MatthewsVice President, Public Affairs and Driver Licensing
Angelica TongExecutive Assistant
Margot SpenceManager, Corporate Law
Kathy TaylorAnimal Care Student and Volunteer
Maria VellescigOperational Excellence Leader Manager Human Resources
Leah SandhuManager, Claims Legal Services Operations
Philip LeongChief Financial Officer
Greg EdenPrincipal Advisory
Maling SunHuman Resources Administration Lead
Adam GrossmanManager, Communications Delivery
Mark E. Tradt*****@icbc.com
Dave Govett Asctd*****@icbc.com
Jaslyn NguyenDirector, Facilities, Real Estate and Environmental Sustainability
Barb Mcdonaldb*****@icbc.com
Sharon CraverHead, Rate Affordability Action Program
Peter SchuckTechnology Operations Center Manager
Nicolas JimenezConsultant
Jill BlacklockRoad Safety
Allan Seckela*****@icbc.com

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