Michaela D Sherrod Email Address

Vice President of Operations

To reach another person on the Internet you have to type an address into your computer - a name or a number. That address has to be unique so computers know where to find each other. ICANN helps coordinate these unique identifiers across the world. Without that coordination we wouldn't have one global Internet. ICANN was formed in 1998. It is a not-for-profit public-benefit corporation with participants from all over the world dedicated to keeping the Internet secure, stable and interoperable. It helps promote competition and develop policy on the Internet s unique identifiers. ICANN doesn t control content on the Internet. It cannot stop spam and it doesn t deal with access to the Internet. But through its coordination role of the Internet s naming system, it does have an important impact on the expansion and evolution of the Internet.

I am a resourceful Customer Service Leader with proven success leading and evolving customer service and support organizations in highly complex environments and fast growing companies. I possess great communication skills, an adaptive leadership style, exceptional problem solving skills and I am recognized for accountability and ownership. My strengths include: •Leadership •Identifying, Hiring, Motivating, Mentoring and Maximizing Talent •Collaboration and Cross-functional Cooperation •Call Center Expertise & CRM •Customer Care / Customer Service Delivery - B2B and Consumers •Customer Satisfaction •Scaling and Resource Planning •Product Support •Process Improvement •Outsourcing / Offshoring •Regulated Environments and Compliance Processes •Calmness Under Pressure and Critical Situations / Crisis / Escalation Management I am always open to networking. Feel free to contact me at michaelaquinzy@hotmail.com.