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Michaela D Sherrod Email Address


Job Title

Vice President of Operations


To reach another person on the Internet you have to type an address into your computer - a name or a number. That address has to be unique so computers know where to find each other. ICANN helps coordinate these unique identifiers across the world. Without that coordination we wouldn't have one global Internet. ICANN was formed in 1998. It is a not-for-profit public-benefit corporation with participants from all over the world dedicated to keeping the Internet secure, stable and interoperable. It helps promote competition and develop policy on the Internet s unique identifiers. ICANN doesn t control content on the Internet. It cannot stop spam and it doesn t deal with access to the Internet. But through its coordination role of the Internet s naming system, it does have an important impact on the expansion and evolution of the Internet.


I am a resourceful Customer Service Leader with proven success leading and evolving customer service and support organizations in highly complex environments and fast growing companies. I possess great communication skills, an adaptive leadership style, exceptional problem solving skills and I am recognized for accountability and ownership. My strengths include: •Leadership •Identifying, Hiring, Motivating, Mentoring and Maximizing Talent •Collaboration and Cross-functional Cooperation •Call Center Expertise & CRM •Customer Care / Customer Service Delivery - B2B and Consumers •Customer Satisfaction •Scaling and Resource Planning •Product Support •Process Improvement •Outsourcing / Offshoring •Regulated Environments and Compliance Processes •Calmness Under Pressure and Critical Situations / Crisis / Escalation Management I am always open to networking. Feel free to contact me at michaelaquinzy@hotmail.com.

Lives in San Bernardino.

Other people working at ICFANN:

David ClossonSenior Director, Cloud, Data Center, and Meeting Technical Services Operations
Andy HooverGlobal Human Resources Operations, Senior Manager
Akram AtallahPresident, Global Domains Division
David PrangnellLinux Systems Administrator
Geoff BickersDirector of InfoSec Incident Response
Peg ConradVice President
John DiepConsultant, Business Advisory Services
Josh BaulchDirector, Meeting Planning Operations and Travel
Ram MohanInformation Service Clerk
Mauro LozanoLead Infrastructure Engineer
Flauribert Takwa Csm PmpInformation Technology Project Manager
Larisa GurnickVice President
Gene WojciechowskiSenior Vice President Engineering and Chief Information Officer
Icann CmPresident and Chief Executive Officer
Susanna Wong BennettChief Financial Officer Partner
Jeffrey ReidSenior Consultant Cyber
Samuel SuhVice President Information Technology Board and Org Operations
Aaron HickmannInformation Services Manager
Vivek SenguptaProcurement Executive and Strategic Sourcing Expert and Continuous Improvement Leader

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