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Caroline Wood Dipfa Email Address


Job Title

Quality Assurance Team Lead


Huntswood plc is a specialist resourcing and consultancy firm focused on governance, risk and compliance in the areas of regulatory conduct and financial crime.


I am an accomplished Financial Services contractor with over 5 years experience in handling customer complaints for some of the UK's largest financial organisations. I started my Financial Services career as a Case Handler back in 2011 when PPI complaints were at the top of everyone's agenda and I was introduced to a industry where pressing deadlines, challenging targets and ever changing policies were common place. I quickly realised that I thrived in this type of working environment and I have expanded my knowledge and expertise in this area since this time. I have gained significant practical experience in the complaints arena as a Complaint Handler, Team Leader, Quality Analyst, Subject Matter Expert and Quality Assurance Team Leader. I have also recently completed the Diploma in Financial Advice to complement this experience further. I am keen to embark on a new project which builds on my current experience whilst also offering a new challenge. Skills - Quality Assurance, People Management, Workflow Management, Coaching, Training design and delivery, Complaint Handling.

Last University
Graduated from Leeds Metropolitan University
Lives in United Kingdom.

Other people working at Huntswood:

James HollidgeWeb Developer and Designer
Simon GoodsonSecOps Manager
Ben RawsonGroup Managing Director
Mark HumphriesChief Executive
Sean KulanSector Lead Consumer Credit
Paul HopperContractor Quality Assurance and Training
Chris AireySenior Vice President of Technology, Shared Services and Product APIs
S. Elliot*******@huntswood.com
Sara RobinsonPeople Director
A. Gore*****@huntswood.com
Gerry DiqueHead of Client Technology Delivery
J. MorrisBusiness Analyst
B. Garratt********@huntswood.com
M. Drage******@huntswood.com
Luke WoottonDirector of Retail Banking
Nick GovierRetail Banking Executive
H. Maslin*******@huntswood.com
Steven KitchenSenior Delivery Manager
Matthew BonfieldExecutive Chairman

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