Kalpana Chandrasekhar Email Address

Chief Operating Officer

About HotelTonight: Founded in 2010, HotelTonight enables customers to book great hotels at amazing prices on their mobile devices, tonight or up to 7 days in advance. For hotels, HotelTonight is a strategic partner for filling rooms that would otherwise remain empty. HotelTonight is currently available in more than 500 destinations across the globe. Based in San Francisco, HotelTonight is backed by top venture firms including Coatue Management, GGV Capital, U.S. Venture Partners, Accel Partners, Battery Ventures and First Round Capital and leading travel-industry pioneers.

I have experience in strategy and operations, have directly managed global and virtual teams (250+) and have led large cross-functional teams. I am currently COO at Biteable and advise several companies. I am always open to meeting great people and teams. Areas of focus include: scaling operations orgs, supporting operations executives, setting up metrics/dashboards to help teams run well, and streamlining operations to be cost-effective and efficient. I started my career at American Express, then joined SurveyMonkey to launch and build out the operations for our first enterprise product (SurveyMonkey Audience), and then Ied and scaled the Customer Experience (CX) team at HotelTonight. HotelTonight was acquired by Airbnb, and I managed the CX team through the acquisition and integrated the function into the broader Airbnb organization. I've since been advising companies including MasterClass and Hinge Health. I apply a data-driven approach to growing businesses, have extensive experience collaborating with Product to develop product roadmaps and customer-centric improvements, am passionate about hiring and developing strong teams, and enjoy developing and supporting female talent. I have experience in both B2C, B2B, and marketplace businesses. Specialities: Business Strategy and Execution, Business Operations, Operations, Metrics, KPIs, Product Marketing, Product Positioning, Customer Experience, Customer Operations, Customer Support, Customer Insights, Self-Serve, B2B, Marketplace, Remote Team, Virtual Team