Assistant Vice President Customer Operations at Hologic
Hologic engages in the development and supply of medical imaging systems and diagnostic products focused on the healthcare needs of women.
I am an experienced Business Operations Excellence leader who has successfully executed process and technology projects, improving the customer experience, and delivers efficient and optimized operational improvements contributing growth to an organization. As a collaborative and communicative relationship builder, I energize, motivate and lead teams to achieve results through empowering and coaching. Key Specialties & Expertise: Enterprise Leadership | Customer Success | Strategic Planning | Project & Change Management | Business System Implementation & Integration | Consulting | Systems Thinker | Organizational Design | IT & Business Liaison | Continuous Improvement Ethos Business Process and Operations Excellence: Lean process methodology certified and Six Sigma trained. Strategy and Customer Success: Developed strategic Customer Experience Program and partnered with business stakeholders to implement solutions improving the customer experience. Change Management and Business Transformation: Redesigned customer facing support team and transformed into a right size scaled operation.
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