Howard Carl Email Address

Director of Information Technology Operations

Holland & Knight is a law firm with more than 1,250 lawyers in 27 offices throughout the world.

Highly accomplished professional with a distinguished career leading the design, implementation and integration of enterprise-wide software solutions to meet global business, financial and market demands. • Change agent with strong innovation, transformation and growth leadership. Skilled in building, optimizing and expanding services, technologies, teams and processes to reduce costs and strengthen bottom-line financial performance. • Strategic analyst, planner and problem solver with superior communication skills. Strength in building synergy between management, teams, partners and clients to support strategic business objectives across complex environments. • Natural team leader with proven ability to motivate, energize and achieve success. Noted for ability to build and guide teams in delivering high-value solutions, on-time, within budget and with high customer satisfaction. • Overseeing management of large multi-site call centers handling over 5,000,000 calls per year. Collaborating with internal and external clients to design and implement best in class Call Center, IT infrastructure and creative software solutions across a broad spectrum of industries. Specialties: • Defining and aligning technology investments and strategy with business goals to drive competitive growth • Leading highly technical software development teams including product managers, architects, development managers, QA managers, and project managers to deliver large scale development projects on time and within budget. • Driving the introduction and adoption of best practices to enable business transformation and innovation using Six Sigma principles • Spearheading the design and roll-out of integrated infrastructure, systems and analytics to enhance decision-making