Erik Ashby Email Address

Senior Director and Head of Product

Helpshift includes self-service support and algorithmic search features to reduce ticket volume, real-time notifications and messaging to drive and keep engagement in-app, and a mobile-first user experience that customers love.

Director of Product and Product Marketing at Helpshift engaged in transforming 'Digital Customer Service' through messaging, automation bots and AI. A leader in technology who has been transforming digital customer service and enterprise collaboration from the inception of email to the explosion of today's most critical cloud services. Proven leader in end-to-end product development: creating a product vision, informing technical design, and driving final delivery. For 25+ years he has been driving transformation the world of services and collaborates with his leadership and direct product involvement of Novell GroupWise, Microsoft Exchange, Office 365, Microsoft Outlook, and now at Helpshift where he is leading their product and product marketing teams. Specialties: Program Management, Cloud and Collaboration Software, Communication, Building and Leading Teams Life has 3 simple rules: (1) have fun, (2) work hard, and (3) get stuff done.