Director, Customer Care Center Operations
Healthways is a well-being and wellness provider for employers, health plans and health systems --addressing the root causes of expensive outcomes.
Proven leader with over 15 years of experience managing successful teams in the financial services and healthcare industries. Diverse work experience in multiple disciplines, including Sales/Relationship Management, Risk Management, and Operations. Demonstrated strengths include: •Successful management/leadership of high-performing teams in multiple disciplines •Clear thinker, with solid business acumen/expertise & customer-centric approach to issue resolution •Team player, successful at building effective relationships/teams, both internally and with customers •Committed to and accountable for delivering results, always with the highest-integrity •Change management – certified in Six-Sigma, Lean and CAP (Change Acceleration Process) Specialties: Sales/Relationship Management Operations Management Risk Management
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