Head of Information Technology Service Delivery and Engagement
HCA is one of the nationâs leading providers of healthcare services.
A dynamic & highly-driven senior IT manager with a successful background in the professional services sector in both legal and consultancy. Experience of applying business driven IT solutions within major global organisations including Inter national Financial Data Services, HJ Heinz Company, Linklaters LLP, McKinsey & Company and Slaughter and May. IT departmental leadership experience, engaging with business stakeholders, executives and 3rd parties to drive ambitious IT strategies and technology roadmaps, aligned to core business requirement and needs. Experienced in ITIL best practice, with a deep understanding of implementing service delivery frameworks and methods. Including in depth knowledge and experience with incident, problem and change management. Able to drive business change management and business transformation agendas, including delivering IT service transition, provision of ‘best in class’ IT support services, award-winning service levels, 24/7/365 'Follow the Sun' technical support, IT upgrades & systems migration, contributing to business value through the use of IT. Specialties: People Management, relationship building, customer service and service delivery.