Information Technology Group Manager
Globus Medical, a spine implant manufacturer has a product line of more than 100 spine products including minimally invasive and those supporting scoliosis.
I started my career in IT as a help desk analyst for a large fortune 500 Pharma company and by showcasing my talents was continuously promoted over the years into positions of greater responsibility. I transitions into an Enterprise Architect and have experience leading teams through solving complex high impact IT issues. Along the way I have acquired extensive knowledge in help desk management, project management, business continuity, project management, disaster recovery, IVR systems and design, call monitoring technologies, device and dependency mapping (DDM), Process Management, Business Analysis, and experience in IT mergers and acquisitions. I am looking forward to bringing the hands on knowledge attained through assisting companies through IT and IS maturity in GxP and ITIL environments to other in companies looking to improve operating efficiency, reduce expenses, simplify complex processes, and increase customer satisfaction throughout the IT organization. Specialties: Project Management, IT Business Analysis, Service Design, Service Delivery, Call Center and Help Desk Operations and Technology, IVR, Call Flows, DDM, Witness, ITIL, Service Center, Knowledge Management, Problem Management, Marketing, IT Service Management, IT Management, ARIS, BPM, Networking, Virtualization, Sharepoint
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