Randy Montz Email Address

Senior Manager, Customer Service

Global Payments is a world leader in financial technology solutions. Accept credit and debit cards with our POS systems, online and mobile payment solutions.

A result-oriented Customer Service Manager/Project Manager/Engineer with 17 years of experience in Customer Service, Software Support/Field Engineer, Project Management, Estimating, RFP/Bid Development, Contract Negotiation/Administration, Budgeting, Product Development/Launch, Training/Development, Team Supervision, Technical Support and Client Relations. I have experience in managing large Infrastructure/Telecommunications projects with value of over $1 million. I managed to find over 350k in savings in the 900k operations budget I am currently managing for our department. Proven ability to identify employee development opportunities and provide the management and technical expertise to Sr. technical representatives to achieve excellent customer service. I am dedicated to continuous process improvement in the face of rapidly evolving markets. Proactive in addressing, communicating and resolving problems. Detail-oriented with extensive experience in telecommunications, POS Software, SQL Databases, Networking and customer service. Troubleshoot highly technical issues with ease and patience. Analytical thinker effective at determining the root cause and finding the best path for resolution. Self-motivated, innovative and goal-oriented management professional committed to company goals. Dedicated team player skilled at mediation and conflict resolution. Drives company growth by reducing company expenses.