Desktop Systems Analyst
Design and innovation that advances the human experience. We identify business opportunities, create great products and design meaningful experiences to grow brands and delight customers.
As functional organizations become increasingly leveraged as strategic business partners -- and less as infrastructure cost centers -- they must be designed to support scaleable processes and products that fuel innovation. As a product manager, ITSM leader, service strategy architect and business analyst, I come from a 10+ year background of fostering, building, and empowering high-performing teams. By analyzing employee needs, I help service leadership identify the key asks of a user base and then deploy products and processes to delight and drive productivity. I take an iterative approach to product and service design, experimenting on a hypothesis before broadening the overall solution. I enjoy human relationships, working closely with customers to drive enterprise outcomes. Certified in ITIL v3 foundations and intimately familiar with SOX compliance, I am proactive and a self-starter. I manage resources and priorities to adhere to project scope, scale, and cost. A true team player, I use humor, business acumen, and common sense to drive team morale and engagement across all levels of an organization. Other skills: - ITIL v3 Certified, 100% score - CSM ScrumMaster, 95% score - ScrumAlliance, Certified Product Owner - Designing learning platforms; instructional design - Designing lean process; program management - 5-whys RCA - Branding/marketing/design - "Voice of The Customer" (VOTC) UED - Myers Briggs, Lominger's Competencies - Apple Exec Classes: Leading Teams & Managing People - LinkedIn LearnIn Classes: ManageIn Foundations, Coaching for Transformation - HDI Classes: Customer Service Foundations, Building A Service Catalog, Incident Mastery - CRMs: Siebel, Oracle, Salesforce, Remedy, PeopleSoft, SAP, ServiceNow - Voice & Data: LifeSize, Cisco UC, Avaya, ININ - Asset Management: LANDesk, JAMF, Casper, AirWatch