Director, Vice President of Customer Service
First Merchants Bank is the largest financial services holding company in Central Indiana, commercial banking, credit card services, mortgage, trust services
Operations Manager with 25 years of experience in the financial industry and a specialty in developing high performing teams. Especially effective at evaluating risk, regulatory and reputational impact. Strong skills in developing performance metrics and training. Earned a reputation for driving results through team building and execution. Background also includes audit preparation, loan originations and collections. Characterized as having a lead by example work style with a clear focus on attention to detail. Areas of expertise span a broad range of functions, including: Risk Management Team Leadership Root Cause Analysis Customer Experience Quality Training & Development Complaint Handling & Resolution Complaint Data Analysis Employee Engagement
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