Matt Travis Email Address

Senior Store Manager

Filson continued to make his goods from the best materials obtainable, and guaranteed every piece of merchandise. If he didn't stock an item a customer needed, he custom-made it for him. Filson's name became synonymous with reliability, satisfaction and honest values. By the 1960s, Filson' reputation as the premier outfitter for outdoorsmen had spread around the globe. In addition to being stocked by retailers of quality outdoor wear, Filson garments were being ordered by mail from places as far away as Greenland. The goods we quote must not be confounded with the cheap and vastly inferior grade with which the market is over-run. Such goods are not only useless for the purpose for which they are intended, but the person wearing them would be better off without them.""

Passionate leader with track record of driving performance and results in a wide variety of roles and areas of responsibility to exceed expectations. History of developing customer service models and training that aligns to individual brand culture. Inspirational leadership, communication and problem-solving to deliver sales, operational execution and profit. Responsible to retail P&Ls including maintaining payroll structure and methodology to align with store performance and service expectations. Developed and implemented workforce management solutions for improved scheduling and performance monitoringClosely monitor KPIs to develop action plans for improving performance across the fleet. Developed and implemented company wide CRM to raise client service and retention beyond industry standard, resulting in increased sales and profit. Created Standard Operating Procedures for retail channel resulting in improved efficiencies allowing store personnel to focus on client engagement. Championed and drove retail product assortment edits, right sizing space and visual exposure of market specific volume drivers while improving visual standards across the fleet. Led in-store event ideation and KPI tracking to determine success within identified measures for event type. Managed, coached and developed Field leaders to exceed performance targets and maintain a friendly and engaging shopping experience.