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Michael Hadden Email Address


Job Title

Vice President

E Trade Financial

At E*TRADE, you're in full control of your financial future. We have the information, the analysis, and the online investing & trading tools you need. Have at it.


I am a leader with 20+ years of brokerage experience and 14+ years of leadership experience with E*TRADE Financial. In my current role, I am responsible for service optimization which encompasses workforce management, planning & analysis, customer experience insights, voice of the customer, service to sales, and quality assurance. I have extensive experience in leadership roles with our service and sales organizations ranging from site leadership to individual line of business ownership and have successfully organized teams and initiatives that have driven notable improvements to customer experience, customer satisfaction, average handle time, and agent adherence. Prior to my current role, I have held multiple leadership positions with E*TRADE, running contact center sites and customer segments. Additionally, I have worked in client facing roles directly as a client relationship manager responsible for delivering white gloves service, growing my account base and retaining high value clients. Specialties: Organizational Leadership, Service Recovery, Customer Satisfaction and Voice of the Customer, Multi-Site Team Leadership

Last University
Attended University of Florida - Warrington College Of Business
Lives in Alpharetta, Georgia, United States.

Other people working at E Trade Financial:

Tosif AhmadVice President, Security Engineering
Michael BeasleyEnterprise Security Strategy and Architecture, Information Technology Risk Management, InfoSec, Privacy and Compliance Leader
Dharmesh PatelArea Representative and Master Franchisee
Karl RoessnerChief Executive Officer
Denise BeattyDirector Enterprise Learning and Development
Alex WelchVice President Enterprise Data and Analytics
Chad CromwellExecutive Director, Digital Engineering and Authentication at E*TRADE
Glory De SimoneChief Human Resources Officer
Marc Williamsm*****@etrade.com
Robin LahoudHead of Strategy and Corporate Development
Heather Munozh*****@etrade.com
Jill MogensenDirector, Marketing
Alice MilliganManaging Director
Kathy NakazawaLead Technical Program Manager
Mark HoltExecutive Vice President and Chief Information Officer
James CarbineVice President, Customer Service
Christopher O'keefeVice President Systems Engineering at ETRADE Financial
Mark MotesVice President Network and Data Center
Mike FoleyHatfield Polytechnic
Alden CampbellDirector, Product Management
Samuel ChandraManager, Business Process Management
Karla MerrittExecutive Director, Internal Product Management
Rich MuhlstockSenior Vice President Marketing Communications and Media
Kyu KwakSenior Vice President, CISO
John WangSoftware Engineer
Juliane Lauretanoj*****@etrade.com
Ray Hiltbrandr*****@etrade.com
Vinayak Bhatv*****@etrade.com
Andrew Zapotoskya*****@etrade.com
Anna Rossia*****@etrade.com
Sue Sullivans*****@etrade.com

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