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Rudy Linke Email Address


Job Title

Telecommunications Engineer

Empire Today

Empire Today is a provider of installed home improvements.


With the changing nature of call center technology, I have shifted my focus to cloud-based dialers. I currently manage inbound and outbound calling using the Five9 platform, which gives me greater control than previous, premises-based, dialers. Prior to turning my attention to call center technology, I focused on inside sales and revenue retention. I have managed departments with a combination of rational analysis and encouraging leadership. Having managed all outbound operations activities, from hiring, training, evaluating, and directing, I enjoy bringing my experience to new challenges. And I simply enjoy managing a diverse team of energized people. Specialties: •Five9 Dialer Administrator—responsible for administrative-level structure of the cloud-based dialer as well as controlling daily dialer issues and processes. •Sales and customer service campaign design and creation. •Do Not Call Compliance—national and state-level compliance issues. •Kepner-Tregoe (KT) Problem Solving and Decision Making practitioner.

Last University
Kepner-Tregoe Problem Solving and Decision Making
Lives in Northlake.

Other people working at Empire Today:

Geoffrey NunemanVice President, Human Resources
Peter ArechavalaSales Representative
Keith WeinbergerBoard Member
Scott BergforsDirector of Safety and Human Resources Compliance
Thomas KnappChief Financial Officer
Erin Tomei CpaVice President Finance
L. Villal*****@empiretoday.com
Isabel EnriquezCall Center Manager
Christine DrewFounder and Contractor
Gina CielochaSenior Vice President of Marketing
Paul CarterExecutive Vice President, Chief Purchasing Officer
D. Garrityd*****@empiretoday.com
Michael MonosonVice President, Digital Marketing and E-Commerce
Paul ConnollyPartner Chief Information Officer
Tina BinetteDirector, National Customer Service
Jake RyanSenior Vice President, Chief Sales Officer
Jill Ruizj*****@empiretoday.com
Matthew Eadem*****@empiretoday.com
Ron DewertVice President of Consumer Insights and Media Analytics

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