April Sealy Email Address

Senior Operations

Elevate develops credit products that get people money today and guide them to be better with it tomorrow.

Executive Leader focused on collaborative relationships and influencing positive decisions to drive business improvements. Passionate about the customer experience, employee engagement, and building a compelling, creative, innovative company culture. My life goal is to Elevate people - to coach, mentor, develop and support up-and-coming service professionals in my organization and elsewhere. Purpose: Elevating people - mentoring and assisting staff in their career development through coaching, education, and providing opportunities for growth. Demonstrated ability at problem solving, building talent pools, engaging and inspiring people, setting/achieving performance standards and championing change. Achieved 97% top three box post IVR survey CSAT (six-box ranking, significant YOY improvement), YOY reduction in operating expenses as a percent of revenue, and cost per loan, along with best-in-class employee engagement and leadership survey scores. Leads multiple organizations within the company. Talented at managing and leading inbound and outbound interaction centers, and service to sales teams from start up through high growth (twice to IPO). Experienced in BPO onshore & nearshore selection, writing and negotiating contracts, and vendor management. Experience areas: People Leadership, Development, and Facilitation. Customer Service, Collections, Call Center Management, Credit Operations, Underwriting Operations, New Product Development, Near Shore Outsourcing, B2B and B2C Telemarketing Sales, Customer Management, Customer Retention, Client Services, Training, Workforce Management, Tier One Help Desk, Executive and Regulatory Complaints Management, Continuous Process Improvement, Genesys, Interactive Intelligence, Aspect, Avaya.