Global Director, Customer Insight and Marketing Intelligence
We create solutions for treating cancer and brain disorders, helping clinicians deliver personalized care for every patient
An accomplished customer experience and marketing intelligence professional with a background in strategic planning, research and marketing communications. A track record of project managing complex programmes, and of blending organisational and customer data to drive change and achieve business results. Advisory Board Member & Judge for the UK Customer Experience Awards, UK Digital Experience Awards, and UK Business Awards. A member of the CXPA and SCIP. Specialities: Strategy | Customer Experience | Research | NPS | Customer Satisfaction | Customer Journey Mapping | Customer Loyalty | Employee Engagement | Customer Experience Governance | Project Management | Marketing | Communications | Retention | Market Intelligence | Data Analytics
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