Customer Experience Manager
Dwr Cymru Welsh Water is a not-for-profit company with the sole objective of providing top quality services for its customers. Welsh Water does not have shareholders, and any profits made are reinvested in the business for the benefit of customers, as well as for returning to customers as 'dividends'. The customer dividend for 2009/10 is £22 for each customer receiving both water and wastewater services.
Management Professional and Improvement Specialist Skilled leadership professional with 10+ years experience in customer experience and centricity, continuous improvement, research & insight, change management and implementing business plans. Adept at comprehending complex concepts, identifying and resolving problems, turning ideas & data into logical strategies, and implementing systems to optimise team effectiveness. Possess skills and qualifications in Lean principles to a Black Belt level and Customer Journey's from concept through to delivery. Through a customer lens?.....every time!
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