Linda Williams Email Address

Non Executive Director

Dwr Cymru Welsh Water is a not-for-profit company with the sole objective of providing top quality services for its customers. Welsh Water does not have shareholders, and any profits made are reinvested in the business for the benefit of customers, as well as for returning to customers as 'dividends'. The customer dividend for 2009/10 is £22 for each customer receiving both water and wastewater services.

Thrives when leading business transformation to create inclusive, high performing and customer focused cultures that harness emerging technologies. Multi sector experience in global and UK utilities, automotive engineering manufacturing, financial services and publishing. Confident working in regulated and non regulated organisations. Skilled union negotiator e.g. downsizing, outsourcing, transfer of work to Eastern Europe, DB pension closure and amendment, pay and benefits changes, flexible working, TUPE and merger integration. Passionate about creating safe, health, diverse and inclusive working environments where people flourish and reach their potential. Successful track record in using agile, lean and six sigma principles alongside emerging technologies to deliver ambitious projects and efficiency savings. An engaging coach and mentor and advocate of partnership working with Government, trade unions, educators and other stakeholders to achieve positive outcomes for organisations, their people and the wider community. Specialties: Organisation Development/Business transformation/turnaround Leading cultural change to improve business performance and customer service Leading Employee Engagement and internal communications Developing innovative pensions strategies Union negotiations Developing Lean & Six sigma cultures Developing inclusivity and wellbeing strategies to create, safe working environments where everyone can be themselves at work