Markus Wagenmann Email Address

Head of Center of Excellence Customer Experience

Durr makes a key contribution to reducing emissions in diverse sectors of industry. State-of-the-art plant technology ensures the efficient disposal of exhaust gases and residues while ensuring a high level of process reliability and reduced energy consumption. With technologies such as micro turbines, ORC (Organic Rankine Cycle), heat exchangers and heat pumps, Durr uses excess process heat, waste heat as well as conventional and alternative sources of combustion to store, convert, transmit or transform energy. Durr supplies complete solutions that impress - from planning to implementation and service. As a system partner, Durr combines technical know-how with global availability to support customers worldwide.

- Management and human responsibility - over 10 years international experience - International Project Management (IPMA / GPM) and Change Management - IT Operations and Service Management Best Practices (ITIL) - Managed Services (IT infrastructure services, data center operations, application management, IMAC) - Service Partner Management (BPM, freelancers, outsourcing, nearshore and offshore) and monitoring (BSC, Business Intelligence Dashboard) - Setup of Multi Channel Customer Care Centre and Customer Service (1st-3rd Level Support, B2B, B2C) - Quality Management & Process Optimization (TQM, KVP, Lean Six Sigma, ISO 9001: 2008, ISO 27001, DIN EN 15838: 2009, OHAS 18001: 2007) - Compliance, Contract Management and Data Privacy (BDSG)