Kimberly Randall Email Address
@detroitmi.gov
Manager
Detroit government is a website for people to know what is going on in the area.
I am a dedicated training professional and change agent with experience in several industries. Some of my contributions include: •Developing a six-month accelerated Hospitality Management program that met the criteria for No Worker Left Behind government funding •Providing coaching and feedback to customer service new hires resulting in performance improvement •Serving on Advisory Board for Academy of Travel and Tourism enlisting sponsors to employ high school students •Conducting train-the-trainer sessions via telephone conferencing for call center instructors in the Philippines •Developing and facilitating training for over 3,000 municipal employees resulting in the streamlining of Human Resources and Timekeeping processes •Providing support through software implementations GO-LIVE •Developing customer service training for over 8,000 municipal employees to improve customer satisfaction
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