Jeff Coons Email Address

Manager Digital Guest Experience

Delta Air Lines is a domestic and international travel provider which offers airline tickets & flights and is headquartered in Atlanta, Georgia.

Brand and customer experience strategist, adept at collaborative and hands-on project management and delivery to bridge digital solutions to the physical environment. Leverages critical thinking, customer research, innovation, cross-functional collaboration to design, develop, deliver and manage customer experiences that connect customers and brands in meaningful and durable ways. •Developed customer experience strategy for global delivery, balancing art and science achieving high-tech yet high-touch solutions, on time and on budget •Collaborated cross-functionally to properly scope design, capabilities, risk and to build team passion around each project •Leveraged ad hoc and ongoing market research to develop compelling business plans, executive and front-line presentations