April Oman Email Address

SENIOR VICE PRESIDENT

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I am a dedicated and passionate customer success evangelist whose leadership consistently raises the level of client connection and intimacy, while also increasing team member engagement and productivity. My approach is strategic and impactful, focusing on how the customer success function can create value across the enterprise. I am recognized as a thought leader (see speaker engagements) in the emerging Customer Success arena. One colleague noted, “April will lead the way as this relatively new field evolves, providing a unique and proven model for how we can add real value for our customers. From my first interaction with April, I was impressed by her understanding of her customers' needs, how to support them, and her vision for what Customer Success should look like.” My success as a leader – one who has earned the confidence of clients, colleague and partners – is derived from the great teams I have had the privilege to lead, especially at Salesforce and Zuora.” SPEAKER ENGAGEMENTS SaaStr 2016 (Customer Success: Upsells, Cross-Sells and Expansion) Pulse, Customer Success Conference by Gainsight * 2016 (The $2M Man/Women: How to Think about Scaling your Customer Success Team) * 2015 (Customer Success At The Heart Of Cross Functional Alignment) * 2014 (Quarterly Business Reviews) Customer Success Association Conference * 2016 (The State of the Customer Success Profession) * 2015 (Case Study: Customer Success at Zuora) SPECIALITIES Customer Success strategy, management and advocacy; Team leadership & development; Innovative program & project management; Applying technology to business strategy; Organizational development and transformation PERSONALLY Some of my most creative and innovative ideas around CSM often come when I am cycling through the back roads of Napa!