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Stephanie Surns Email Address


Job Title

Strategy and Performance and Continuous Improvement and Quality and Risk and Compliance

Consumers Credit Union

Consumers Credit Union offers a range of mortgage products to make your dream of home ownership a reality. We offer mortgages for primary residences, vacation homes and rental properties. We also offer refinance opportunities to save you money. A home may be your biggest investment, so let CCU help with every phase of your mortgage. Benefits include: Fast and easy application process Apply online and save time Great rates and terms to fit your needs Convenient escrow account for taxes and insurance You can apply for your mortgage at any CCU office or online. We,ll review your home financing needs and help you find the best solution. Once your application is complete, your loan processor becomes the single point of contact for your mortgage or construction loan.


SPECIALTIES & ACCOMPLISHMENTS 20 years experienced leader talented in: •Mentoring talent, developing proactive teams and culture •Quality / Continuous Improvement / Risk / Audit / Compliance / Vendor Management •Process Re-Engineering, Remediation & Controls •Data Optimization: meaningful and digestible reporting for insights, Scorecards, KPIs, capacity planning, Vendor SLAs, employee and vendor performance, P4P •Control Design: quantifiable processes w/metrics to measure and monitor results and continuous improvement •Strategic Planning and Innovative Solutions Driven by Results with ROI: •Developed comprehensive risk management control and monitoring program, including design of 116 key controls incorporating 491 control metrics aligned with accountability. •Average 76% improvement on 86 key control objectives (364 metrics). •Inspired proactive culture of controls and continuous improvement within 17-department division •Claims and Advance Management: Claims 49% improved recovery; 19% Reduced Advances •867% ROI in FTE hours YTD through process efficiencies and automation.

Last University
Spring Arbor University
Is based in Kalamazoo, United States.

Other people working at Consumers Credit Union:

Shannon RocheleauBusiness Development Manager III and Commercial Lender
Lindsay LandVice President of Operations
Jennifer SmithAssistant Vice President, Talent and Recruitment Advisor
Trent PierreVice President of Commercial Lending
Shawn PremerHuman Resources Manager
Elora GreenInformation Technology Systems Support Specialist II
Nolan SnyderDirector of Sales
Dan EngblomManager in Training
Betsy LoeksVice President Marketing
Michele ChaneySenior Lending Officer and Member Service Representative
Heather KoprolcesExecutive Assistant to the Chief Executive Officer
Shaun Fischer**********@consumerscu.org
Steve OwensChief Lending Officer
Joe HuizarMortgage Loan Officer
Scott SylvesterChief Operations Officer
Kristen DavidsonVice President of Organizational Development
Bob DunningVice President
Lynne J. JohnsonInterim Director Communication
Sandy BloemBusiness Development Manager and Commercial Lender

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