Some informations about Jaime Robles:
Director of Customer Experience at Cole Parmer Instrument
Based in Libertyville.
As an area within our organization where we are a differentiator from our competition, I take pride in managing Cole-Parmer's Customer Experience team consisting of the Customer Service, Applications, Strategic Account Support, and International departments. The Cole-Parmer Customer Service department handles many inquiries from a variety of channels (including phone, fax, e-mail and chat) to support the ordering process for our customers. The Applications department is our tech support group for the 100,000+ products that Cole-Parmer distributes. The Strategic Account Support department is comprised of both Application Specialists (technical) and Customer Service Representatives who support our strategic and managed accounts within our business. The International team supports our dealer network in the ordering and quoting process. We are a team that desires to take ownership of our customers inquiries, solve difficult problems and provide the best care anywhere. Prior to my roles in the Customer-Facing departments, I was in the Marketing department where I managed Masterflex Peristaltic Pumps and Tubing (a proprietary line for Cole-Parmer). In addition to these lines, I also managed other pump technology product lines ( such as Gear, Syringe, Centrifugal, Drum, Diaphragm, Air-Operated Double Diaphragm, Vacuum). Prior to my marketing experience I was a technical sales representative for our Oakton wholesale business, managing 80+ distributors on the East Coast. I began my career at Cole-Parmer as an Applications Specialist who provided technical support to the customers who either purchased or were going to purchase from Cole-Parmer. Specialties: Proprietary product branding and manufacturing, contract negotiation, employee management, contact center management (including phones, e-mail, and chat functionalities), survey management

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