Head of Customer Experience
CloudFlare provides a content delivery network and distributed domain name server services, sitting between the visitor and the CloudFlare user's hosting provider, acting as a reverse proxy for websites.
Allen is a proven and progressive business leader and manager with over 15-years high-tech experience focusing on technical support and product management. His expertise lies in building and scaling high-performing teams, increase operational efficiencies, and improving the customer experience, while maintaining a high customer Net Promoter Score (NPS).At Docker, he oversees the Global Support Services team, helping customers and partners on Docker products and services.Most recently, Allen was Director, Technical Support at Bitcasa where he led the Technical and Community Support teams, delighting customers, partners, and developers through phone, email, live chat, community forums, social media, and support blog.Prior to his role at Bitcasa, Allen was a Product Manager at Symantec where he managed the Symantec Enterprise SSL product line with revenues of $140M annually. He was responsible for driving the conceptual and technical development of product initiatives from beginning to end. Allen led product development with a team of world-class engineers and designers, and integrated usability studies, research and market analysis into product requirements to enhance user satisfaction.