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Ian Hunt Email Address


Job Title

Chief Customer Officer

Close Brothers Group

Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading.


Ian is the Head of Customer Insight and Strategy for Close Brothers Banking division in London. He is responsible for working with Bank Functions and Business Units to optimise the customer experience and to drive the digital agenda to engage new and existing customer segments and create new markets for the business. A key part of his role is setting up a customer centre of excellence to put the customer at the heart of every decision and embed a culture of agility and continuous improvement. He started his career in Australia before moving to the UK in 2006. He has over 13 years of experience selling and delivering strategy and complex transformation engagements for clients across the Energy and Utilities, Media and Entertainment and Telecommunications industry. He has led engagements on customer experience improvement, operating model transformation and complex systems integration. He has a deep understanding of digital transformation, particularly in the mobile space. His mix of business and technical knowledge has been a key factor in his success. He has an excellent track record of building strong relationships and leading teams to deliver results in challenging time frames. He is proactive, innovative and is recognised for his ability to identify innovative solutions to complex business issues. He considers himself a champion of the user and the customer, ensuring they are at the heart of every change.

Last University
Attended Monash University
Is based in London, United Kingdom.

Other people working at Close Brothers Group:

Alison CoxHead of Application Services
Adrian SainsburyBanking Division Managing Director
Luke BazzardChief Information Officer
S. Savings*****@closebrothers.com
Olive FoxRisk and Compliance Officer
Tim RenshawHead of Operational Risk and Data
Robin MahadeoFinance Information Technology Portfolio and Programme Manager
Christopher Tinglec*****@closebrothers.com
Nick SensierHead of Infrastrucuture and Engineering
Justin Adamsj*****@closebrothers.com
Jon Shepherdj*****@closebrothers.com
Emma JonesHead of Marketing
Jon DytorDigital Marketing Manager Asset Finance and Leasing and Rentals Divisions
Sarah Parkinss*****@closebrothers.com

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