Vice President, Customer Success and Operations
ClickFox offers a one of a kind big data platform and a suite of solutions that enable enterprises to get the most value out of each customer interaction across all channels. With its unique data infrastructure and proprietary algorithms, the ClickFox Platform connects all customer touch point data across enterprise systems to create transparency on the end-to-end customer journeys. ClickFox provides teams with the data and tools required to surface tangible opportunities rapidly, track impact and integrate journey data seamlessly into existing client business intelligence systems.
A proven and successful, dynamic individual with experience pioneering profitable Professional Services, Customer Service and DevOps infrastructure and relationships, leveraging domestic and global partners. Globally, I have cemented relationships with off shore outsourcers in India, Argentina, South Africa and Indonesia. My experience ranges from start-up companies to Fortune-100 organizations while resolving problematic operations, improving and evolving cultures, creating off-shore capabilities and improving, for the long term, customer and partner relationships. Strong focus on ensuring profitable scalability for companies. Specialties: Hadoop, Greenplum, Big Data, Data Center Operations, Dev Ops, Cloud Infrastructure Management, Amazon Web Services (AWS), Docker, Automation, Continuous Deployment, International Operations & Management, Process Management, Business Analytics, Journey Analytics, Business Intelligence
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