Contact Center Technology Director
Cenlar FSB is a loan servicing provider.
Vice President of Borrower Communications/Contact Center Technology with over twenty years progressive leadership experience in mortgage servicing and call center operations. Known for improving client relations, increasing operational efficiency, and implementing new technology to support operations. Exceptional relationship management and communications skills with internal clients, executive leadership, and vendors. Consistent high performer with the ability to develop strong teams in support of customer service, financial, and operational initiatives
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