Michael Burger Email Address
@ccl.org
Taking Extreme Ownership in Leading and Executing Cx and Ux Strategies
Discover CCL's global leadership development research and solutions for you, your team, your business and the world.
Global Contact Center Operations | Digital Transformation | Innovation | Customer Experience Executive Director with extensive experience in building, leading and elevating customer service and support teams. Operated global, multi-team customer success and support contact centers across fast-paced environments in Travel, Hospitality, IT, Telecom and Financial Services. Consistently improved operating results by focusing on revenue opportunities, optimizing cost structures, innovating processes and by being an engaged, inclusive people leader keeping diverse teams motivated. Successful collaborator internally and trusted client business partner; superior skills in establishing and expanding long-term account relationships. Solid project and transformation management skills.
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